FAQ

Is someone required to be 21 or older to purchase cigars from Creekside Cigar Co.?

Yes. You must be at least 21 years old to purchase tobacco products from Creekside Cigar Co. By using our website and placing an order, you confirm that you are at least 21 years of age. We reserve the right to use age-verification measures and to cancel any order that does not meet applicable age requirements.

Where does Creekside Cigar Co. ship?

Creekside Cigar Co. ships to eligible U.S. addresses where the sale and delivery of premium cigars are permitted by law. We do not ship tobacco products internationally. Some state and local restrictions may apply, and we reserve the right to cancel or refund orders that cannot legally be shipped to the destination provided.

When will my order ship?

Most in-stock orders are processed within 1–2 business days. Orders placed on weekends or holidays will begin processing on the next business day. Once your order ships, you will receive an email with tracking information.

Processing times may be longer during major sales, holidays, special releases, and high-volume launch periods.

Do you offer free shipping?

We offer free shipping on qualifying orders of $100 or more within the contiguous United States. Shipping promotions, exclusions, and delivery options may change, so the most current shipping options and costs will appear during checkout.

How are cigars packaged for shipping?

We take care to package every order securely. Cigars are shipped in airtight bags with a 69% Valet Humidity pack inside, and packing paper in the package to ensure protection. 

Once a package is delivered, we recommend bringing it inside promptly and placing your cigars in a properly maintained humidor as soon as possible.

What is a pre-order?

A pre-order allows you to reserve a cigar before it arrives at Creekside Cigar Co. Pre-orders are especially useful for anticipated new releases, returning favorites, and limited allocations.

The expected ship date listed on a pre-order product page is an estimate provided by the manufacturer, distributor, or our team. Release dates can change, so we will ship your order as soon as the product arrives and is ready to fulfill.

Can I cancel or change a pre-order?

Please contact us as soon as possible at info@creeksidecigarco.com if you need to change or cancel a pre-order. We will do our best to help before the order has been processed or shipped.

Once a pre-order has shipped, it is subject to our standard return and cancellation policy.

What happens if a pre-order is delayed?

Estimated arrival dates can change due to manufacturing schedules, distribution timing, shipping delays, or other factors outside of Creekside’s control. If a meaningful delay occurs, we will work to provide an update through the email address associated with your order.

We appreciate your patience—pre-orders reserve your product, but they do not guarantee a manufacturer’s exact release date.

Can I buy single cigars, 5-packs, and boxes?

Many Creekside cigar listings are available by the single, 5-pack, and full box. Available options will appear on the individual product page.

Some limited releases, special formats, or manufacturer-packaged products may only be sold in specific quantities. If an option does not appear on the product page, it is not currently available for that item.

Why does a cigar look or feel different than another cigar of the same blend?

Premium cigars are handmade agricultural products. Natural variation in wrapper color, texture, vein structure, firmness, and flavor can occur from cigar to cigar and batch to batch.

These differences do not automatically indicate a quality issue. If you believe there is a problem with your order, please contact us with your order number and clear photos so our team can review it.

What should I do if there is an issue with my order?

If your order arrives damaged, incomplete, or incorrect, contact us asap at info@creeksidecigarco.com, Please include your order number, a description of the issue, and photos when applicable.

We will review the situation and work toward an appropriate resolution.

How can I find out about new releases and restocks?

Join the Creekside email list and opt in to text updates to receive news about new arrivals, pre-orders, restocks, events, staff picks, and special releases.

For highly anticipated products, we recommend ordering early or joining any available back-in-stock notification list. Some releases and allocations can move quickly.

Do you have a physical lounge or store?

Yes. Creekside Cigar Co. is more than an online store, we are a cigar destination built around hospitality, great products, and community.

Visit our lounge info page here for store hours, address, lounge information, and other details.

How can I contact Creekside Cigar Co.?

You can reach us at:

Email: info@creeksidecigarco.com (Online Inquiries)
Phone: 513-630-1044 (In Store Inquiries)