Refund policy

Creekside Cigar Co. Return Policy

Because great cigars—and great service—should always go hand-in-hand.

Need help? Email us anytime at info@creeksidecigarco.com. We will do our best to answer within one business day.

 

 

If Something’s Not Right

Let us know within 7 days of delivery if your order arrives damaged, incorrect, or just not what you expected. We’ll replace the item, issue store credit, or refund your purchase—whatever gets you back to enjoying your smoke fastest.

Change of Heart

You’re welcome to return items that are undamaged and correct. Here’s how it works:

  1. Email us for a quick return authorization.

  2. Re-pack it exactly as you received it—unopened, with tags, and the original humidity pack in place.

  3. Ship it back using your preferred carrier; you cover return shipping.

Once we receive the cigars in sellable condition, we’ll process a refund to your original payment method.

 

 

A Few Ground Rules

  • Returns requested after 7 days of delivery or items received in less-than-original condition may be declined.

  • Creekside Cigar Co. reserves the right to refuse a refund if the cigars arrive damaged, unsealed, or missing their humidity pack.

 

We stand behind every stick we ship. If anything feels off, reach out—our team is always here to make things right.