Shipping policy

Where We Ship

For now, we ship anywhere in the United States except Utah, Hawaii, and South Dakota (state regulations—nothing personal).

 

---

 

Processing Time

• We pack orders Monday–Friday.
  

• Most boxes leave our humidor within 2–3 business days.
  

• Holidays or heavy order days may add a day or two. If anything looks considerably delayed, we’ll email or call to keep you in the loop.
  
  

---

 

Shipping Rates & Options

Real-time rates are calculated at checkout based on weight, destination, and speed. Pick the option that suits your timeline, and we’ll handle the rest.

 

---

 

Tracking Your Order

The moment your cigars hit the carrier, you’ll get an email with a live tracking link. It can take up to 24 hours for the carrier to post the first scan—so don’t worry if it’s quiet at first.

 

---

 

In-Transit Issues & Damage

While rare, bumps in the road can happen. If a package arrives noticeably battered—or worse, doesn’t arrive at all—let us know within 48 hours.

• We’ll guide you through filing a carrier claim.
  

• Once the claim is underway, we’ll work with you on a replacement or store credit so you can get back to enjoying your smokes.
  
  

Pro tip: hang on to all packaging and damaged items until the carrier finishes their investigation.

 

---

 

Questions? Just drop us a line at info@creeksidecigarco.com—we’re always here to help.